Frequently Asked Questions

1. Can we see samples of your work?

You certainly can! We encourage you to request a free sample pack. We will send you out a selection of our most popular products on a range of stocks and finishes so you can see the quality of our printing and take the risk out of placing your first order with us.

2. What don’t we print?

CMYKhub do not print:

• Promotional products e.g. clothing, pens, mugs etc.

• Spot colour work, we require all artwork to be converted to CMYK ( with the exception of SPOT UV )

• Larger than A1 or stock less that 80gsm

• Coloured paper

3. What types of stocks can I use?

CMYKhub offers quality stocks, including several environmental options. All our standard stocks are FSC certified. Our house stocks include:

Coated: 90gsm, 113gsm, 128gsm, 150gsm, 170gsm, 200gsm, 250gsm, 300gsm, 350gsm and 400gsm.

Laser: 100gsm and 120gsm

Recycled: 100gsm and 350gsm

We are happy to buy all other papers ex-stock on request.

4. What finishing options do you offer?

• Guillotining

• Folding (A7-A1)

• Matt and Gloss Laminating

• Spot UV

• Creasing/Scoring

• Diecutting / Formecutting

• Perforating

• Padding

• Glueing and Gumming

• Drilling

• Round Corners

• Shrink Wrapping

• Machine Collating

• Numbering

• Saddle & 2 Loop Stitching

• Perfect Binding

1. How do I know where my job is?

As a registered trade customer, you can use the online ordering system to view the status of your job. Once it is dispatched (by freight) you will see a consignment number in the delivery notes and in your dispatch confirmation email.

2. What if I’ve uploaded the wrong artwork file?

Contact us as soon as you realise the mistake and we will endeavor to remove the file from the system before it goes to print. Due to our tight turnaround times, in some cases it may be too late to replace artwork and you will be charged so please be very careful when uploading your artwork.

3. Can you fix my artwork?

No we don’t fix artwork. Our prepress staff (although qualified) are unable to amend your artwork. This keeps our staff cost lower which means we can pass on the savings to you.

4. How long will it take to print my job?

Most daily runs such as 150gsm Gloss Artpaper & 350gsm Artboard we aim for next day dispatch (Artwork must be uploaded before 11am)

5. Why do I need to supply my 2 sided artwork as 1 PDF?

To avoid any delays! To use a business card as an example; our software imposes page 1 as the front and page 2 as the back. If the files are supplied separately our prepress staff need to manually combine the files. This adds time and creates an opportunity for error. When files are supplied incorrectly, our prepress staff will send you an email asking for files to be adjusted.If you are ordering a standard product (excl. booklets), we aim for less than 4 working days, but we will let you know a turnaround estimate on job confirmation.

6. How do I supply artwork for Booklets?

Booklet artwork needs to be supplied as single page spreads (eg: a 24pp book needs to be supplied as a 24 page pdf ). Pages must be in sequential order.

1. Do you deliver to anywhere in Australia?

Yes, we deliver anywhere in Australia. For urgent deliveries, you have the option of organising your own courier.

2. How much does postage cost?

Nothing! Our quotes are up-front and all-inclusive.

There are no additional or hidden costs.

3. Can you deliver direct to my customer?

Yes, for an additional fee of $10 we can deliver direct to your customer (1 location).

Contact your hub for multiple delivery location costs.

4. What payment methods do you accept?

We accept Visa, Mastercard, AMEX and EFT (surcharges apply for credit card payments).

To apply for an account, download our Account Application form here, fill it out and return to us for processing.

We take security extremely seriously and use the most up-to-date secure checkout system for handling online payments. We DO NOT store your credit card details.

5. Can I track my order?

Yes, the status of all orders is displayed in your account when you log in. You will be able to see if you order is in pre-press, is being printed or has been shipped.

6. Can I cancel my order?

Unfortunately once an order is placed, it is immediately scheduled in the print queue and in most cases can’t be cancelled. We hope you understand, as our priority is to keep turnaround times as fast as possible for our customers.

7. What if my order arrives damaged or I’m not 100% satisfied?

Please contact us right away. We guarantee the quality of our printing and we want to know right away if a quality control issue has occurred.

Call or email your local hub and one of our customer service staff will respond to you personally to fix the problem. It’s extremely rare, but if we can’t fix the problem – we will refund your money or offer a print credit.

Need Help? – Contact our customer support team

MELBOURNE
Servicing VIC, SA & TAS
03 9455 1911

SYDNEY
Servicing NSW & ACT
02 9648 2391

BRISBANE
Servicing QLD
07 3216 5001

CAIRNS
Servicing Far North QLD
07 3216 5001

PERTH
Servicing WA & NT
08 9355 5273